5. Vaccinations/Immunizations: Top Notch Pet Sitting requires that all pets have the necessary vaccinations and immunizations before service begins. We may ask to see expiration dates for rabies vaccinations.
6. Unforeseen purchases: Top Notch Pet Sitting will purchase pet food, litter, cleaning supplies or other necessary items that contribute to the health and well being of your pet while you are absent. We will retain a receipt and the pet owner is responsible for reimbursement of these items. In addition a $ 5.00 trip fee will be charged to the pet owner.
7. Pet waste: Top Notch Pet Sitting will properly dispose of all pet waste. We do request that you provide plastic bags for this purpose and indicate where you would like these waste bags disposed.
8. Leashes: All dogs will be required to be on leash during outdoor walks.
9. Animal Behavior: Animals behavior can be unpredictable. Top Notch Pet Sitting does not accept responsibility or liability for animal behavior, normal or otherwise, which results in injury to the client’s animals. Further, if a Top Notch Pet Sitting provider is harmed or injured by the client’s animals, the client/owner accepts full responsibility for the cost of any necessary medical attention required by either the Top Notch Pet Sitting provider or by the animals.
10. Fences: Fenced in yards are wonderful playgrounds for our dogs and allow them additional space to exercise and play. However, no fence system is totally secure. Top Notch Pet Sitting does not accept responsibility or liability for any client’s animals that escape or become lost or injured, fatal or otherwise, when instructed to leave the clients animals in a fenced in area. This includes electronic, wood, metal or any other type of fence.
11. Other dogs: We will not permit your dogs to interact with strange dogs. If stray dogs that are off leash approach, we will do our best to keep interaction at a minimum and move away from them.
12. House Cleanliness: Top Notch Pet Sitting will clean up after your pets to the best of our ability. Please inform us of the designated area for the appropriate cleaning supplies. If there are accidents above and beyond the normal amount anticipated, Top Notch Pet Sitting will charge a reasonable fee for clean up time.
13. Privacy Policy: All of your information will be kept private and confidential. Top Notch Pet Sitting highly respects our clients’ entrusting us with the care of their home and their loving pets. We do recommend that you inform a trusted neighbor that while you are away, Top Notch Pet Sitting will be caring for your pets and your home.
14. Household Emergencies: Please leave the name and number of a trusted maintenance company or a person you can rely on to attend to any household emergencies that may arise during your absence. This includes but is not limited to; leaking pipes, malfunctioning water heaters and heating and air units.
15. Thermostats: Please leave your thermostat settings within a normal comfortable range (68-78?F). If the house temperature is outside of this range, Top Notch Pet Sitting will adjust the thermostat. This is to ensure the health and comfort of your pets and Top Notch Pet Sitting during our time of service.
16. Early Returns/Last minute Changes: It is not unusual for trip plans to change at the last minute. However, please understand that Top Notch Pet Siting carefully schedules our time to service you and our other clients. Therefore, there are no refunds or credits for early returns or last minute changes to pet care. Once pet care begins, payment is due for the original dates scheduled.
17. Cancellations: Top Notch Pet Sitting requires a full four-day notice prior to the date of the first visit. Failure to provide notice in less than four days will result in a $ 20.00 cancellation fee payable by the pet owner.
18. Holiday Cancellations: With the exception of severe weather, life threatening emergencies or a death in the family, Any cancellations prior to a major holiday; ie: Christmas, New Years, Easter, Memorial Day, July 4th, Labor Day and Thanksgiving with less than a four day notice will result in 50% of the total invoice for scheduled pet care to be paid. We request your understanding that Holiday travel is a peak service time for pet care.
19. Cancellations for Mid-Day Service: A 48-hour notice is required prior to the next scheduled visit. Otherwise payment is due for the time originally agreed upon.
20. Termination of Mid-Day Service: Please provide Top Notch Pet Sitting with a full __-week or __- day notice in the event mid-day service is no longer needed. If a __-week or __- day notice is not provided, payment is due for the service originally agreed upon.
21. Payment: Top Notch Pet Sitting accepts cash or checks. Payment is due at the time of or prior to the first visit. Please make all checks payable to Top Notch Pet Sitting.
22. Returned Check Charges: There is a $ 25.00 fee for all returned checks.
23. Late Payments: There is a 15 % late charges fee for all late payments. Payments are considered late if not received at the time of the first visit. There is a 1 day grace period following the date of the last visit before 15 % late fees are charged.
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